Best Colleges and Degrees For Help Desk Engineers


These are two skills that will prove invaluable in any higher-level IT position. Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.

Help desk work is an excellent place to refine the soft skills that will serve you well as you progress in your career. Help desk engineers get to interact with diverse individuals and address their technical concerns on a daily basis. This allows help desk engineer them to experience the gratification of resolving intricate issues and assisting others in resuming their work. Staying current with technological advancements and software updates is an ongoing challenge faced by these professionals.

Help desk engineer career path

He is passionate about learning and enjoys writing engaging content to help current and future students on their path to a rewarding education. “Once you’ve established yourself at a company, you can ask your manager if they’d be willing to talk to a higher-level engineer or that engineer’s manager to possibly set up some time to shadow them,” Adams says. These are the types of transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry.

  • Browse through our resume examples to identify the best way to word your resume.
  • Rasmussen University may not prepare students for all positions featured within this content.
  • Help desk technicians are specialized types of customer service representatives.
  • Rasmussen University does not guarantee, approve, control, or specifically endorse the information or products available on websites linked to, and is not endorsed by website owners, authors and/or organizations referenced.
  • If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour.
  • There are also many online help desk engineer courses to help get the education required to be a help desk engineer.
  • Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.

While not every IT help desk role will have the same soft skill growth opportunities as Adams’ experience, he certainly values the chances he had. That’s why we connected with IT professionals to find out just how valuable this experience is. Here are four ways working as a help desk technician can help prepare you for the IT career of your dreams. A help desk technician’s role can actually do you—and your career—plenty of good. Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution… Other common majors for a help desk engineer include computer information systems and information technology.

Help Desk Engineer Jobs

Before you start to hire help desk engineers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee’s salary and benefits. While most companies that hire help desk engineers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run. Rasmussen University is accredited by the Higher Learning Commission and is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education.

Some great schools for help desk engineers are hard to get into, but they also set your career up for greater success. Tech professionals need to stay current with the latest trends and technologies. Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date.

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Help desk engineers with aMasters degree earn the highest average salary, at $64,293 annually. Help desk engineers with a Doctorate degree earn an average annual salary of $61,073. If you want to start your career as a help desk engineer without much hassle, check out the list of schools where you’re sure to be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students 6 years after graduation to uncover which were the easiest schools to get into for help desk engineers. A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

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