SC ORTODOXPRESS SRL – “The Orthodox Family” is committed to protecting your privacy. This privacy agreement explains the collection, use, retention and protection of your personal information.

This confidentiality agreement applies to the provision of S.C. services. ORTODOXPRESS SRL – The Orthodox Family through the website regardless of the way of accessing or using it, including through mobile devices.

We may change this policy at any time by posting the changed version in this section, including the date the changes were made. We will also notify you of any material changes to this privacy agreement by email.

The website address is: https://www.familiaortodoxa.ro

What is personal information?

Personal information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data or one or more specific physical, physiological, genetic, mental identity factors , economic, cultural or social of that natural person.

We do not consider personal information to include information that has been anonymized or pseudonymized so that it can no longer be used to identify a specific individual.

We collect personal information from you when you use our services.

Some of this personal information is necessary for the optimal provision of our services, such as a way to identify you.

We may also collect personal information from other sources as detailed below.

The personal information we collect

The personal information you provide to us when you use our services or register an account with us:

  • Identifying information such as name, address, telephone numbers, email addresses, date of birth or gender when you register an account with us.
  • Other information by updating or adding information to your account, to resolve disputes, or when you communicate with us about our services (email, phone, chat).
  • Personal information we collect automatically when you use our Services or register an account with us.
  • Computer and connection information, such as page view statistics.

How we use your personal information

We use your personal information to provide and improve our services, to provide you with a pleasant experience on our website, to contact you about your account activity and to provide you with support services:

  • To contact you regarding your account activity, to resolve any issues with your account, to resolve a dispute. The ways we can contact you are: e-mail, phone, SMS or push notifications on your mobile phone.
  • To prevent, detect, mitigate and investigate fraud, security breaches or other potentially prohibited or illegal activities.
  • To provide payment processing services through our partners.
  • To measure and improve our services, to keep our services secure, and to personalize site content that includes items and services that may be of interest in response to the actions you take.
  • To enforce the User Agreement.
  • With your consent we may use your personal information to provide you with commercial offers by e-mail, telephone or SMS. You have the right to withdraw your consent at any time.
Your choices in regard to how we use your personal information

You have choices about how we use your personal information to communicate with you, to send you commercial communications, or whether you want to stay signed in to your account.

Communication preferences

You can control your communication preferences by sending us a message at

  • email address: contact@familiaortodoxa.ro;
  • by writing to the mailing address (with confirmation of receipt): Str. Constantin Rădulescu Motru no. 23, Bl. 35, Sc. 1, Ap. 2, postal code 040361, Sector 4, Bucharest
  • by phone at 021.312.61.38 between Monday and Friday, 09-17, with the exception of legal holidays and those with a red cross in the Orthodox calendar.

Commercial communications

If you do not want to receive commercial communications from us, you can unsubscribe using the link in an e-mail you received or you can contact us at the customer relations address newsletter@familiaortodoxa.ro.

Please note that we do not sell, rent or in any way disclose your personal data to third parties without your consent.

Keep me logged in

When you log in to your account we give you the option to stay logged in for a certain period of time. If you are using a public or shared computer, we recommend that you do not choose to stay logged in. Any other user of the computer/browser to which you are logged in will be able to view and access your account and take account-specific actions without any other authorization.

Specific actions and activities that another user of this computer/browser can do include:
  • Product purchases
  • Check out or add products to your cart.
  • Performing post-purchase activities, such as canceling orders
  • Change of delivery or billing dates

You can end your login session by logging out and/or deleting cookies. If you have enabled certain browser privacy settings, simply closing your browser may terminate your login session. If you are using a public or shared computer, you must log out and/or delete your cookies when you are finished using our services to protect your account and your personal information.

Ways you can access, control and correct your personal information

We respect your right to access, amend, request deletion or request restriction of use of your personal information as required by law. We also take steps to ensure that the personal information we collect is accurate and up-to-date.

  • You have the right to know what personal information we hold about you.
  • Upon request, we can provide you with a copy of your personal information in a structured format.
  • If your personal information is incorrect or incomplete, you have the right to update it or ask us to update it.
  • You have the right to object to the processing of your personal information.
  • You can also ask us to delete or restrict how we use your personal information, but this right is determined by law and may affect your access to our services.
Access, correct and delete your personal information.

You can view, review and change most of your personal information by logging into your Orthodox Family account. Please update your personal information if it has changed or is inaccurate.

We will respect your legal right to access, modify or delete personal information from our system. We may, however, deny access to modify or delete your personal information in certain cases, in accordance with the national laws of Romania.

If you request to suspend the processing of some or all of your personal information or withdraw (if applicable) your consent to the use or disclosure of your personal information for the purposes set out in this privacy agreement, we may no longer be able to provide you with access to the services and to the assistance service offered to our customers.

Upon your request, we will close your account and remove your personal information as soon as possible based on your account activity and in accordance with national laws.

How we may share your personal information

We may disclose your personal information to third parties. This disclosure may be necessary for us to provide you with access to our services, to comply with national legal obligations, to optimize our marketing and advertising activities, or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to the services our. We try to minimize the amount of personal information we disclose to what is directly relevant and necessary to fulfill the specified purpose.

We do not sell, rent or otherwise disclose your personal information to third parties for marketing and advertising purposes without your consen

We may share your personal information with the following partners and service providers for the following purposes:

Libra Internet Bank

To facilitate the processing of payment cards when you pay for services provided by us, we use the LibraPay card payment processor. Payments are made directly on the processor’s page. SC ORTODOXPRESS S.R.L. provides the transaction data but does not retain the card data, the payment being made exclusively through the processor.

SC FAN Courier Express S.R.L., SC Cargus S.R.L., SC Sameday Courier S.R.L. and C.N. Romanian Post S.A.

With the transport service providers, Fan Courier, Cargus, Sameday and Romanian Post, we share contact information for the preparation of transport documents, in order to facilitate the delivery of purchased products and other communications strictly related to delivery. When you purchase a product, the company that will send the package will receive your information necessary to deliver the package, such as: your name, email address, phone number, shipping and billing address. Those who receive your information should only use it for purposes related to the transaction. Unless you have consented to receive further communications from them, they should not contact you for commercial purposes.

Mailgun Technologies, Inc. 

Email message service providers. For good efficiency, some of the e-mail messages are sent through specialized services (MailJet), the messages are sent only at the operator’s request based on the instructions, the reports are kept in the operator’s personal account.

Law enforcement institutions according to national laws

  • To official law enforcement agencies in response to an official request or legal process in connection with a criminal investigation or alleged or suspected illegal activity. We will disclose information that we believe is relevant to the investigation or that is explicitly requested of us, such as name, address, phone number, email address, user history, IP address, fraud claims, purchase history.
  • For third parties involved in a legal proceeding, if they provide us with a court decision.

Change of ownership rights

If we are subject to a merger or acquisition with/by another company, we may share information in accordance with our privacy standards. If such an event occurs, we will require the new entity to follow this privacy agreement with respect to your personal information. If we intend to use your personal information for other purposes not covered by this privacy agreement, you will receive advance notice of the processing of your personal information for the new purposes.

How long we keep your personal information

We retain personal information for as long as necessary to securely provide the services you have requested or for other purposes, such as complying with legal obligations, resolving disputes, and enforcing our policies.

According to the legal provisions in force we are obliged to keep your relevant information for a minimum period of time for a possible investigation or litigation by the law enforcement bodies.

Once it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner in accordance with our data retention and deletion policies.

We will respect your legal right to request the deletion of your personal information from our system.

How we protect your personal information

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.

As part of our ongoing commitment to data security, S.C. ORTODOXPRESS SRL will:

  • clean, delete or destroy data in electronic or paper format after it is no longer needed;
  • perform periodic risk assessments for all IT systems;
  • inventory and manage IT systems throughout their life cycle;
  • train staff on data security;
  • grant access rights depending on job responsibilities;
  • ensure that third party service providers have appropriate personal data security and confidentiality agreements;
  • use security solutions for computer systems to protect them against malware or virus attacks;
  • keep backup copies of critical information systems to avoid data loss;
  • regularly apply security patches to protect the system against vulnerabilities;
  • respond to security incidents in a consistent and timely manner;
  • monitor network traffic for malicious or suspicious activity to quickly identify and respond to threats.